Join Our Team - IT Support

Essential Job Functions:

• Be the first line of support for end users
• Exhibit excellent interpersonal skills with both technical and non-technical personnel
• Perform escalations when necessary to vendors or internal departments
• Maintain and support enterprise resources, including: laptops, servers, monitors, and other office equipment
• Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures
• Assist in the management of Syteline ERP software and coordinates with software vendors

Education / Experience:

• 2+ Years of IT support experience
• Bachelor’s Degree in Information Technology or relative field experience
• Knowledge of hardware and software troubleshooting (A Plus, Network plus, MTA, MCSA certifications desired)
• Experience with VMware and Hyper V, Active Directory and Windows Servers
• Extensive experience on Office 365
• Syteline ERP experience strongly preferred
• Spanish Language proficiency would be a plus but not required

Send your resume to marcie.ehmann@controlflow.com